X
King Size fullbeauty.com

Order Status

Where's My Order/Backorder?

You can instantly review the status of pending and past orders placed online, by phone, mail or fax on our site.

Check the Status of Your Order

Sometimes there can be a brief delay in displaying your order online. If you don't see your order details right away, please check again with us in a few hours. If you're a registered user or gave your email address to us over the phone, you'll be receiving an email from us when your order has shipped. Please keep an eye out for it.

ORDER STATUS Your order status information can be accessed anytime by clicking on the Order Status button located at the top of every page.

*At this time, International Orders will not display order status or history. Please refer to your confirmation email to check status and tracking information.

back to top

Track Delivery

One reason FedEx is the preferred carrier of KingSize is the unparalleled online delivery tracking provided to our customers. FedEx does partner with USPS through its SmartPost program, and your package may ship FedEx, but be delivered via USPS. For returns, your package will be picked up by USPS and delivered by FedEx back to our facility.

*International orders are handled by i-Parcel. You will need your tracking number located in your shipping confirmation email. Click here to track your international order:

To check delivery status, first click here to view your Order Status. Click the Order Number you want to track. Then click the "Track It" link to view up-to-the-minute delivery details.

NOTE: if you don't see delivery information when you click on your order-tracking link, don't worry. We're in the process of carefully inspecting every item in your order for quality, and packing it carefully. As soon as we release it to a shipper, a tracking link will be available to you. Occasionally, there may be a 24hr delay in viewing tracking progress from the point of our transmission to the shipper’s first scan at one of their destination points. We ask that you please allow sufficient time for the shipper to provide updates regarding the progress of your order prior to contacting us.

As soon as we release it to a shipping carrier, you can track it from our distribution center right to your door.

Why Don't All My Orders Have a Tracking Link?

Whenever possible we'll provide tracking links so that you may track your order's progress on-line. Unfortunately, we are not able to provide tracking links or information for any package that is shipped using USPS Priority Mail as this information is not provided to us. When this is the case, please rest assured knowing that your package will arrive within the quoted timeframe on your order confirmation.

Certain tracking links may expire after 90 days online.

*International orders might show limited tracking information. You will need your tracking number located in your shipping confirmation email. Click here to track your international order:

back to top

How Long Will It Take to Receive My Order?

View Shipping Methods & Delivery Times

back to top

Has My Return Been Received?

Checking the status of a return is easy, simply View Your Order Status. When your return's been received, it'll be listed on your Order Status as returned, along with the date we received and processed it.

*For International Returns a confirmation email will be sent to the email address on file notifying when your return was received.

If you're a registered user, or gave your email address to us over the phone, a Return Received email will be sent directly to your email address when your return is received and processed. Please note, a "delivered" FedEx SmartPost Networked with USPS scan does not indicate complete processing of your return. Please allow approximately 7 business days from delivery to completely process through our system and generate your return credit.

back to top

How Do I Add an Item to My Order?

An item can be added to your order if your order hasn't been processed. Please check your Order Status to determine the status of your order. If your order hasn't been processed, please call us toll-free at (800) 806-4152 to have the item added. Please have your order information ready. If your order's being processed, you'll have to place a new order for the additional item. We apologize for any inconvenience.

*International orders cannot be modified once submitted.

back to top

How Do I Delete an Item from My Order?

An item can be deleted if your order hasn't been processed. Please check your Order Status to determine the status of your order. If the order hasn't been processed, please call us toll-free at (800) 806-4152. Please have your order information ready. If your order's been processed, please return the item using the instructions on your packing slip. See instructions for returning an item.

*International orders cannot be modified once submitted.

back to top

What Do I Do if I've Received a Wrong Item?

We sincerely apologize if we've sent the wrong item to you. You may place a new order on our website and return the wrong item using the instructions on the back of the packing slip. Or call us toll-free at (800) 806-4152. We'll issue a credit to the original credit card for the wrong item and charge your card for the correct item when it's shipped.

*For International orders you can contact us via email or phone (toll 1-915-225-4974).

back to top

What Do I Do if an Item's Missing from My Order?

If an item's missing from your package but listed on the packing slip as shipped, it may have been shipped separately or was backordered. Please check your Order Status to determine if the item's backordered.

If the item isn't backordered, please contact us or call us toll-free (800) 806-4152.

*For International orders you can contact us via email or phone (toll 1-915-225-4974).

back to top

Why Isn't My Order Appearing Online?

You won't be able to see the shipped date and other details of your order for 24 to 48 hours. If, after 48 hours, your order isn't appearing, please call our Customer Service Representatives toll-free at (800) 806-4152.

back to top

Why Did the Status of My Item Change from Available to Backordered?

We apologize for this inconvenience. When you placed your order, the merchandise appeared to be available. Unfortunately, at shipping time, the merchandise wasn't available, then placed on backorder. Your invoice should indicate the date we expect to fill your backorder.

We understand how frustrating this can be. We strive to fill all orders in a timely manner. Please be assured that we don't charge our credit customers for backordered items until they're shipped.

back to top

Contact Us

If you don't see the answer you're looking for, please contact us:


Email


Phone

Call us toll free
(800) 806-4152


Write

KingSize®
P.O. Box 12902
El Paso, TX 79913

Get it Now!