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Returns & Exchanges


Our goal is your complete satisfaction! If we have not delighted you, all unworn, unwashed or defective merchandise may be returned within 90 days. We are happy to send you a new size, color or style or issue a refund for the purchase price (excluding shipping and handling charges). For returns made after 90 days we will issue a gift card equal to the purchase price (less shipping and handling charges) that can be used toward a future purchase.

Do You Need to Print a Return Label?
If you need a replacement prepaid return label, please log into My Account.
How Do I Return an Item?
  1. Complete returns form
    • Identify return reason codes on back of invoice
    • Mark return codes on front of invoice
  2. Prepare your package
    • Pack your return securely, in the original package
      if possible, and include your completed invoice
    • Affix your prepaid shipping label*, found on your
      invoice, to the package making sure no other tracking
      labels are visible
  3. Ship package with USPS
    • Option 1: Place in mail box
    • Option 2: Drop off at any post-office
    • Option 3: Schedule a free pick-up at usps.com/pickup
* We will deduct $7.50 from your gift card or refund when processing your return.
You will receive email confirmations upon our receipt of your return and when your return has been processed. Please allow 2 weeks for us to receive and process your return.
How Do I Exchange an Item?
  1. Complete exchange form
    • Credit/Debit Card purchases:
      • Order a replacement item by calling (800) 806-4152
    • Cash purchases or if you prefer not to phone in exchange:
      • Locate exchange form on back of the invoice
      • Complete all areas of form
  2. Prepare your package
    • Pack your return securely, in the original package if
      possible, and include your completed exchange
      form if applicable
    • Affix your prepaid shipping label*, found on your
      invoice, to the package making sure no other tracking
      labels are visible
  3. Ship package with USPS
    • Option 1: Place in mail box
    • Option 2: Drop off at any post-office
    • Option 3: Schedule a free pick-up at usps.com/pickup
* We will deduct $7.50 from your gift card or refund when processing your exchange if there is a price difference from the original item returned.
You will receive email confirmations upon our receipt of your return, when your return has been processed and when your new item(s) has been shipped. Please allow 2-3 weeks from the time you return your package for it to appear online.
How Do I Return an Item via Another Carrier?
Please use your original packaging, enclosing the invoice with the item, and return to the address listed on the front of your invoice. Packages can be mailed using your carrier of choice.
We use both FedEx and USPS to deliver merchandise to you. In the event that you need to return merchandise, please check your invoice for the return address and instructions, as they may vary by product.

No invoice?
When returning without the invoice, please complete the following:

  • On a piece of paper, write the following information: your name, billing address, order number, a list of items you are returning and the date of purchase.
  • Return the package to 2300 Southeastern Ave, Indianapolis, Indiana, 46283-0001, allowing 2 weeks for your return to be received, processed, and credited or refunded.
  • Please keep your shipping receipt until the return credit has been processed or your exchange or refund arrives. As a reminder, original and return shipping and handling charges are not refunded.

For merchandise shipped directly from our warehouse, please return merchandise to:
King Size Direct
2300 Southeastern Ave.
Indianapolis, IN 46283

Has My Return Been Received?
Checking the status of a return is easy, simply View Your Order Status. When your return has
been received, it'll be listed on your order status as returned-along with the date we received and processed it.

*For International Returns a confirmation email will be sent to the email address on file notifying when your return was received.

If you're a registered user, or gave your email address to us over the phone, a Return Received email will be sent directly to your email address when your return is received and processed. Please note, a "delivered" scan at our warehouse does not indicate complete processing of your return. Please allow approximately 7 business days from delivery to completely process through our system and generate your return credit.

Can I Track My Returned Item?
Absolutely - provided you returned an item with our convenient Customer Return Label. Utilizing the tracking number associated with your label, please login to FedEx.com to see if the package has been received by us. After we receive your package, check your order status to see if we have processed your return. Once we have, the status of your item will change to Returned. Return processing typically takes up to two weeks from the time you mail the return. Please allow sufficient time for returned item(s) to be received and processed.

* For International Returns please contact the carrier used to return your merchandise. Some carriers may provide order tracking information. You will also receive email notifications once we receive your return.
Has My Exchange Been Processed?
All exchanges are processed as new orders, which will show as an exchange on your order status. Check the status of your exchange online now! Please allow 2-3 weeks from the time you return your package for it to appear online.

*International Exchanges will need to be placed as new online orders. An email confirmation will be sent when your return items are received.

Our goal is your complete satisfaction! If we have not delighted you, all unworn, unwashed or defective merchandise may be returned within 90 days from receipt.

We are pleased to offer our Canadian customers a flat fee returns program available through our international shipping partner, i-parcel. If you wish to use this process, you are agreeing to allow us to deduct a $20 fee per return against your return credit. This amount will be deducted from your return credit when the merchandise return credit is issued to the payment method used for the purchase transaction. We will handle all Customs formalities and delivery back to our fulfillment center in the United States.

Return Item(s)
  1. Go to i-parcel's returns site: Click here
  2. Enter your tracking number and email address from your original order to access your order history
  3. Select the item(s) you wish to return
  4. Print the returns label for Canada Post
  5. Retain the return tracking number that is listed on your return label
  6. Pack your return securely, in the original package if possible, and attach label to the outside of the package, making sure no other tracking labels are visible
  7. Ship package with Canada Post via any of the following methods:
    • Option 1: Place in mail box
    • Option 2: Drop off at any Canada Post shipping location
Exchange Item(s)

We do not currently offer exchanges for Canadian orders. Please return your item(s) by using the return instructions above. We encourage you to place a new order via the link below:

http://www.kingsizedirect.com/

Full details of the international return policy can be found here.

We hope you love what you order! However, if we haven’t delighted you, all unworn, unwashed, and/or defective merchandise may be returned. You have up to 90 days from receipt to return your merchandise for a refund.

We are pleased to offer our Australian customers a flat fee returns program available through our international shipping partner, i-parcel. If you wish to use this process you are agreeing to allow FULLBEAUTY Brands to deduct a fee per return of $TBD. This amount will be deducted from your return credit when the merchandise return credit is issued to the payment method used for the purchase transaction. We will handle all Customs formalities and delivery back to our fulfillment center in the United States.

Return Item(s)
  1. Go to i-parcel's returns site: Click here
  2. Enter your tracking number and e-mail from your original order to pull up your order history
  3. Select the item(s) you wish to return
  4. Once you have selected your item(s) simply print the returns label for Australian Post
  5. Retain the return tracking number that is listed on your return label
  6. Pack your return securely, in the original package if possible, and attach label to the outside of the package, making sure no other tracking labels are visible
  7. Ship package with Australian Post via any of the following methods:
    • Option 1: Place in mail box
    • Option 2: Drop off at any Australian Post shipping location
Exchange Item(s)

We do not currently offer exchanges for Australian orders. Please return your item(s) by using the return instructions above. We encourage you to place a new order via the link below:

http://www.kingsizedirect.com/

Full details of the international return policy can be found here.

International Customers (excluding Canada):

Our goal is your complete satisfaction! If we have not delighted you, all unworn, unwashed or defective merchandise may be returned within 90 days from receipt.

Return Item(s)

For returns on international orders, you are responsible for all return fees including shipping, duties and taxes. King Size Direct does not take title or risk of product until the goods are received.


  1. Pack your return securely, in the original package if possible
  2. Use either a courier of your choice or the local post office to process the return
  3. Return to the following address:
    King Size Direct®
    2300 Southeastern Avenue
    Indianapolis, IN 46283 USA

Exchange Item(s)

We do not currently offer exchanges for International orders. Please return your item(s) by using the instructions above. We encourage you to place a new order via the link below:

http://www.kingsizedirect.com/

Full details of the international return policy can be found on the our 'Return Policies' page.



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P.O. Box 8386
Indianapolis, IN 46283

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